Data protection » Festival Strings Lucerne

1 General data processing

Based on Article 13 of the Swiss Federal Constitution and the data protection provisions of the Swiss Confederation (Data Protection Act, DSG), every person is entitled to protection of their privacy and protection against misuse of their personal data. We take the protection of your personal data very seriously. We treat your personal data confidentially and in accordance with the statutory data protection regulations and this privacy policy.

However, the following privacy policy is also aligned with the EU General Data Protection Regulation (GDPR), insofar as this is relevant to us. The provisions of the GDPR only apply in relation to users from the EU.

Name and address of the controller

The controller within the meaning of the DPA and the GDPR is

Festival Strings Lucerne
Hans-Christoph Mauruschat
Dreilindenstrasse 89
6006 Lucerne
SWITZERLAND

Phone: +41 41 420 62 37
e-mail: info@fsl.swiss

2. processing of personal data

Personal data is any information relating to an identified or identifiable person. A data subject is a person about whom personal data is processed. Processing includes any handling of personal data, regardless of the means and procedures used, in particular the storage, processing, disclosure, procurement, storage, modification and deletion of personal data.

Legal basis

We process personal data in accordance with Swiss data protection law, in particular the Swiss Data Protection Act (DSG).
If and insofar as the EU GDPR is applicable, we also process personal data on the following legal bases in conjunction with Art. 6 (1) GDPR:

Processing of personal data with the consent of the data subject.
Processing of personal data for the fulfilment of a contract with the data subject and for the implementation of corresponding pre-contractual measures
Processing of personal data for the fulfilment of a legal obligation to which we are subject under applicable EU law or under the applicable law of a country in which the GDPR is fully or partially applicable.
Processing of personal data for the purposes of the legitimate interests pursued by us or by a third party, except where such interests are overridden by the fundamental freedoms and rights and interests of the data subject. Legitimate interests include, in particular, our business interest in being able to provide our website, information security, the enforcement of our own legal claims and compliance with Swiss law.

Categories of personal data collected

Festival Strings Lucerne collects personal data that we receive when you contact us or as part of our contractual relationship with you. This is the following data

Title, first name, surname
function
Your address
E-mail address
telephone number

and other personal data provided by you

In addition, we process - to the extent necessary for the provision of our services - personal data that we legitimately obtain from publicly accessible sources (e.g. the Internet).

Purpose of processing

This data is collected where necessary

to be able to identify you as our customer
to conclude and fulfil a contract with you
for correspondence with you
to send you our newsletter
for registration in the ticket shop
for invoicing

Recipients

Where necessary, we pass this personal data on to our IT and telecommunications providers and our accounting department, insofar as this facilitates the execution of the transaction you have requested with us and serves the purpose of better fulfilling your wishes. External service providers (processors) are carefully selected and commissioned by us, they are bound by instructions and are regularly monitored. With your consent, we may also pass on personal data to other persons or authorities.

Data security

When processing data, we use suitable technical and organisational security measures to protect your data against accidental or intentional manipulation, partial or complete loss, destruction or unauthorised access by third parties.

Duration of storage of personal data, deletion

We process personal data for the duration required for the respective purpose or purposes. We store the data in compliance with the statutory retention periods or on the basis of legitimate interests. Stored data is deleted by us when it is no longer required for the stated purpose.

With regard to the deletion of data, it should be noted that we are subject to certain legal obligations, which stipulate a retention obligation for certain data. We must fulfil this obligation. If you request the deletion of data that is subject to the statutory retention obligation, the data will be blocked in our system and only used to fulfil the statutory retention obligations. After the retention period has expired, your request for deletion will be complied with.

3. rights of the data subject according to DSG Art. 25, 28, 32 DSG

In principle, data subjects have a right to information, a right to data correction and deletion of their data, as well as a right to data disclosure or transfer in accordance with the FADP. You can contact the data protection officer with any questions relating to data protection in accordance with the FADP and to assert your rights.

4 Rights of the data subject according to GDPR Art. 15, 16, 17, 18, 20, 77 GDPR

You have the right:

in accordance with Art. 7 para. 3 GDPR, to withdraw your consent once given to us at any time
in accordance with Art. 15 GDPR, to request information about your personal data processed by us
in accordance with Art. 16 GDPR, to immediately request the correction of incorrect or incomplete personal data stored by us
in accordance with Art. 17 GDPR, to request the erasure of your personal data stored by us, unless the processing is necessary for exercising the right of freedom of expression and information, for compliance with a legal obligation, for reasons of public interest or for the establishment, exercise or defence of legal claims
to request the restriction of the processing of your personal data in accordance with Art. 18 GDPR
in accordance with Art. 20 GDPR, to receive your personal data that you have provided to us in a structured, commonly used and machine-readable format or to request its transmission to another controller
to lodge a complaint with a supervisory authority in accordance with Art. 77 GDPR. As a rule, you can contact the supervisory authority of your usual place of residence for this purpose

In accordance with Art. 21 GDPR, you have the right to object:

Any person affected by the processing of personal data has the right to object, on grounds relating to his or her particular situation, at any time to processing of personal data concerning him or her or to withdraw consent previously given. In the event of objection or revocation, we will no longer process the personal data unless we can demonstrate compelling legitimate grounds for the processing that outweigh the interests, rights and freedoms of the data subject, or the processing serves the assertion, exercise or defence of legal claims. To exercise your right of objection/revocation, you can contact the data protection officer directly.

5. newsletter | ticket shop

If you register for our newsletter, we will use the e-mail address you provide exclusively for sending the requested information and will not pass it on to third parties.

After you have given your consent to the storage of the data, the e-mail address and its use for sending the newsletter, you can revoke this at any time, for example via the "unsubscribe link" in the newsletter.

Ticket shop

We process the data of our customers in accordance with the data protection provisions of the Federal Government (Data Protection Act, DSG) and the EU GDPR as part of the ordering processes in our ticket shop in order to enable them to select and order the selected products and services as well as their payment and delivery or processing.

Categories of personal data collected and processing purposes

The processed data includes master data (inventory data), communication data, contract data, payment data and the persons affected by the processing include our customers, interested parties and other business partners. The processing is carried out for the purpose of providing contractual services in the context of operating a ticket shop, billing, delivery and customer service.

Legal basis, data processing and rights

The above statements on general data processing also apply to the newsletter and ticket shop.

6 Website

Data processing on our website in general

By using this website, you consent to the collection, processing and use of data in accordance with the above statements on general data processing and the following statements. This website can generally be visited without registration. Data such as pages accessed or names of files accessed, date and time are stored on the server for statistical purposes without this data being directly related to your person. If personal data (e.g. name, address or e-mail addresses) is collected on our website, this is always done on a voluntary basis as far as possible.

Google Analytics

This website may use Google Analytics, a web analytics service provided by Google Inc. 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA. Google Analytics uses so-called "cookies", text files that are stored on your web browser and enable your use of the website to be analysed (see above Cookies). The information generated by the cookies (browser type/version, operating system used, referrer URL of previously visited website, IP address, time of server request) about your use of this website is generally transmitted to a Google server in the USA and stored there. However, if IP anonymisation is activated on our website, your IP address will first be truncated by Google within member states of the European Union or in other signatory states to the Agreement on the European Economic Area.

Only in exceptional cases will the full IP address be transmitted to a Google server in the USA and truncated there. Google will use this information for the purpose of evaluating your use of the website, compiling reports on website activity for the website operator and providing other services relating to website activity and internet usage. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google's behalf. The IP address transmitted by your browser as part of Google Analytics will not be merged with other Google data. You may refuse the use of cookies by selecting the appropriate settings on your browser, however please note that if you do this you may not be able to use the full functionality of this website. By using this website, you consent to the processing of data about you by Google in the manner and for the purposes set out above. Further information about the web analysis service used can be found on the Google Analytics website. You can find instructions on how to prevent the processing of your data by the web analysis service at http://tools.google.com/dlpage/gaoptout.

Social media plug-in

We use the social plug-ins listed below on our website to publicise our company (advertising purposes). Responsibility for data protection-compliant operation must be guaranteed by the respective provider. Data processing in connection with these plug-ins takes place with your consent when you use these plug-ins.

If you use the services of these social networks independently of or in connection with our website, the social networks will analyse your use of the plug-in. In this case, information about the plug-in is forwarded to the social networks.

Facebook

Our website uses plug-ins from the social network Facebook, which is offered by Facebook Inc. The Facebook plug-ins are labelled with a Facebook logo or the addition Like or Share. An overview of the Facebook plug-ins and their appearance can be found at https://developers.facebook.com/docs/plugins.

When you access a page on our website that contains such a plug-in, your browser establishes a direct connection to the Facebook servers. The content of the plug-in is transmitted by Facebook directly to your browser and integrated into the page.

Through this integration, Facebook receives the information that your browser has accessed the corresponding page of our website, even if you do not have a Facebook profile or are not currently logged in to Facebook. This information (including your IP address) is transmitted directly from your browser to a Facebook server in the USA and stored there.

If you are logged in to Facebook, Facebook can directly associate your visit to our website with your Facebook profile. If you interact with the plug-ins, for example by clicking the Like button, this information is also transmitted directly to a Facebook server and stored there. The information is also published on your Facebook profile and displayed to your Facebook friends.

The purpose and scope of the data collection and the further processing and use of the data by Facebook as well as your rights in this regard and setting options for protecting your privacy can be found in Facebook's data protection information: www.facebook.com/policy.

Instagram

Functions of the Instagram service are integrated on our website. These functions are offered by Instagram Inc, 1601 Willow Road, Menlo Park, CA, 94025, USA. If you are logged into your Instagram account, you can link the content of our pages to your Instagram profile by clicking on the Instagram button. This allows Instagram to associate your visit to our pages with your user account. We would like to point out that, as the provider of the pages, we have no knowledge of the content of the transmitted data or its use by Instagram. Further information can be found in Instagram's privacy policy: http://instagram.com/about/legal/privacy.

7. status and amendment of the privacy policy

The data protection declaration is valid as of August 2025. Due to the further development of our website or due to changed legal or official requirements, it may become necessary to change this data protection declaration.